Shipping

Shipping Policy

The Ordinary organizes its rules on processing, delivery, and tracking in the following sections. This page applies specifically to theordinaryk.shop.

Details from The Ordinary on delivery issues
This delivery issues section covers orders and visits through theordinaryk.shop for The Ordinary. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theordinaryk.shop or 5162460487. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Details from The Ordinary on processing and transit
Customers using theordinaryk.shop can rely on the following The Ordinary guidance about processing and transit. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

The Ordinary: delivery area
For purchases made through theordinaryk.shop, The Ordinary applies the following guidance on delivery area. Our delivery area is limited to addresses within the United States. Standard shipping is free.

Details from The Ordinary on tracking and addresses
The Ordinary publishes this tracking and addresses guidance for customers using theordinaryk.shop. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Our approach at The Ordinary to returns after delivery
Customers using theordinaryk.shop can rely on the following The Ordinary guidance about returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryk.shop
Phone: 5162460487
Physical address: 592 Kaiemi St, Kailua, Hawaii, 96734, United States