FAQ

Frequently Asked Questions

This The Ordinary page explains frequently asked shopping questions in a store-specific format. This page applies specifically to theordinaryk.shop.

The Ordinary: refund timing
The following refund timing guidance applies to the The Ordinary storefront at theordinaryk.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

contact options at The Ordinary
For purchases made through theordinaryk.shop, The Ordinary applies the following guidance on contact options. How can I contact you?
Email Support@Theordinaryk.shop, call 5162460487, or write to 592 Kaiemi St, Kailua, Hawaii, 96734, United States.

What The Ordinary customers should know about shipping cost
The following shipping cost guidance applies to the The Ordinary storefront at theordinaryk.shop. Do you offer free shipping?
Yes. Standard delivery within the United States is free.

tracking at The Ordinary
The Ordinary publishes this tracking guidance for customers using theordinaryk.shop. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

return shipping at The Ordinary
This return shipping section covers orders and visits through theordinaryk.shop for The Ordinary. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Our approach at The Ordinary to payment methods
Customers using theordinaryk.shop can rely on the following The Ordinary guidance about payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

What The Ordinary customers should know about returns and exchanges
For The Ordinary customers at theordinaryk.shop, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Our approach at The Ordinary to delivery timing
The following delivery timing guidance applies to the The Ordinary storefront at theordinaryk.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

products at The Ordinary
Customers using theordinaryk.shop can rely on the following The Ordinary guidance about products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryk.shop
Phone: 5162460487
Physical address: 592 Kaiemi St, Kailua, Hawaii, 96734, United States