Refund

Refund Policy

Use this guide from The Ordinary to review returns, exchanges, and refunds. This page applies specifically to theordinaryk.shop.

Our approach at The Ordinary to eligibility
The Ordinary publishes this eligibility guidance for customers using theordinaryk.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from The Ordinary on condition of returns
This condition of returns section covers orders and visits through theordinaryk.shop for The Ordinary. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

exceptions at The Ordinary
This exceptions section covers orders and visits through theordinaryk.shop for The Ordinary. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at The Ordinary to starting a request
This starting a request section covers orders and visits through theordinaryk.shop for The Ordinary. When requesting a return or exchange, contact us at Support@Theordinaryk.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

How The Ordinary handles order problems
This order problems section covers orders and visits through theordinaryk.shop for The Ordinary. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Our approach at The Ordinary to refund timing
For The Ordinary customers at theordinaryk.shop, this section explains refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Details from The Ordinary on support
The Ordinary publishes this support guidance for customers using theordinaryk.shop. For return or exchange assistance, contact Support@Theordinaryk.shop or 5162460487.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryk.shop
Phone: 5162460487
Physical address: 592 Kaiemi St, Kailua, Hawaii, 96734, United States